Consumer Protection Act, 1986 – Section 2(1)(g) – Medical Negligence – Compensation enhanced – Foreign material left in body after surgery – The Supreme Court of India in the present case dealt with an appeal arising out of a medical negligence claim under the Consumer Protection Act, 1986. The appellant, Jyoti Devi, underwent an appendectomy at Suket Hospital, which resulted in persistent pain due to the presence of a foreign body (needle) in her abdomen. Despite treatment at various hospitals, her suffering continued for over five years. The District Forum awarded Rs. 5,00,000/- as compensation, which was reduced to Rs. 1,00,000/- by the State Commission but further enhanced to Rs. 2,00,000/- by the National Consumer Disputes Redressal Commission (NCDRC). The appellant appealed seeking enhancement of compensation.
The Court reiterated the principles under the Consumer Protection Act, emphasizing its benevolent purpose and the requirement to provide prompt remedies for grievances against deficient services. It outlined the elements required to establish medical negligence, emphasizing the duty of care, breach thereof, and resulting harm. The Court noted that compensation should be fair, equitable, and adequate, considering the balance of interests.
The application of the Eggshell Skull Rule was discussed, holding the wrongdoer liable for all consequences of their actions, even if the victim has a pre-existing vulnerability or medical condition. However, the Court found the application of this rule in the present case lacking, as no specific pre-existing condition was established.
The Court set aside the lower awards and restored the District Forum’s award of Rs. 5,00,000/-, emphasizing the deficient services provided by the hospital and the appellant’s prolonged suffering. Additionally, interest at 9% and litigation costs were awarded, to be paid within four weeks. (Para 12.1, 12.2, 12.3, 12.4, 17, 18)
SUPREME COURT OF INDIA
2024 STPL(Web) 281 SC
2024 INSC 330
Jyoti Devi Vs.Suket Hospital & Ors.
Civil Appeal No Of 2024 (Arising out of Special Leave Petition (C) No.242 of 2016)-Decided on 23-04-2024
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