Law Involved: Consumer Protection Act, 1986 – Section 2(1)(g) – Life Insurance Policy – Proposal Acceptance – Premium Receipt – Contract Formation – Repudiation of Claim – Appeal against National Commission order dismissing complaint – The National Consumer Disputes Redressal Commission (NCDRC) reversed the concurrent orders of lower forums and dismissed a complaint filed by appellants, challenging the repudiation of their claim by the Life Insurance Corporation of India (LIC), thereby denying compensation.
The deceased had submitted a proposal for a Life Insurance Policy and issued a premium cheque, which LIC accepted by blocking the policy but later repudiated the claim upon the proposer’s death, citing non-acceptance of the proposal.
Lower forums directed LIC to pay compensation, ruling that the acceptance of the premium and issuance of a receipt constituted a concluded contract. However, NCDRC dismissed the complaint, relying on a Supreme Court precedent.
NCDRC’s decision was challenged on the grounds of its jurisdiction under the Consumer Protection Act, 1986, as it issued a directive for ex-gratia payment despite dismissing the complaint.
The Supreme Court held that NCDRC’s revisional powers are limited, requiring evidence of jurisdictional errors by lower forums. It emphasized that ex-gratia payments are discretionary and do not absolve legal liabilities.
Analyzing the facts, the Court found that the acceptance of the premium created a presumption of a concluded contract, contrary to NCDRC’s ruling. The absence of dishonored cheques and the policy’s preparation further supported this conclusion.
Highlighting inconsistencies in LIC’s stance and documentary evidence, the Court reinstated the lower forums’ orders, emphasizing the Act’s objective of ensuring policyholders’ security. (Para 29)
SUPREME COURT OF INDIA
2024 STPL(Web) 343 SC
[2024 INSC 395]
Mrs. Bhumikaben N. Modi & Ors. Vs. Life Insurance Corporation Of India
Civil Appeal No.270 of 2012-Decided on 08-05-2024
https://stpllaw.in/wp-content/uploads/2024/05/2024-STPLWeb-343-SC.pdf